SupplementPharma.com will accept returns on UNOPENED products for up to 30 days after you have received them for a full refund of the original purchase price (not including original shipping fee). Once we receive your items we will issue a refund in the form of a credit to your credit card. Shipping and handling charges are non-refundable and the purchaser will pay for return shipping. No product returns will be accepted after 30 days.
We cannot accept returns on any heat-damaged products(such as melted bars). All of our products are stored in a climate-controlled warehouse. We do our very best to package and quickly ship your order so that you receive your items in good condition. However, we have no control over hot weather. If you live in an area where temperatures reach 90 degrees on a regular basis, there is still a possibility bars(especially those containing chocolate) will melt while they are inside a UPS or Postal Service truck being delivered to you. Please keep this in mind before ordering. If you have any doubt or consume bars as an “on the go” snack, please DO NOT purchase nutrition bars during hot summertime months. You can contact UPS by calling 1-800-PICK-UPS.
ALL RETURNS MUST BE PROPERLY INSURED. If your return is not insured properly and gets lost or damaged in transit, we cannot issue a refund.
Should you receive a product you didn’t order or an incomplete shipment, we will make every attempt to correct your order or issue a refund for the missing items. In cases such as these, SupplementPharma.com will reimburse you for any return shipping charges you incur.
In the event that any of your products arrive damaged, please contact us via e-mail at firstname.lastname@example.org, and we will file a claim with the carrier for a damaged shipment. Please include your order number, daytime phone number, and the nature of the damages. You have the option of either receiving a replacement or a full refund once the claims process is complete. NOTE: Melted bars are not classified as damaged product.
How do I return something?
Before returning a product, please contact us for a Return Merchandise Authorization (RMA) number by sending an e-mail to email@example.com and provide the following information:
- Your order number
- Your name
- The product(s) being returned
- Reason(s) for return
- Daytime phone number
- Your e-mail address
SupplementPharma.com will immediately issue you an RMA number. You must write this RMA number on your invoice and include it in your return package. All shipments returned without a valid RMA number will be refused.